Customer Service Associate

Intellicor Communications, a leading print, mail and marketing solutions company in Lancaster PA, is looking for a motivated individual to join the customer service team as a Customer Service Associate for our digital printing department.  Candidate will serve at the primary contact for external and internal customers, will work with the manufacturing team to plan projects from start to finish, while communicating the customers’ needs and expectations. In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is willing to take on challenges.

Responsibilities:

• Process orders for digital printing and mailing
• Act as a primary contact for clients
• Assist with the development and maintenance of client relationships
• Production plan a project from start to finish
• Communicate with production team and customers on a regular basis
• Be highly responsive to customer inquiries

• Offer solutions as problems arise 

Qualifications:

• Requires 2 years of experience in digital print production
• Must be extremely organized and able to prioritize efficiently
• Understanding of basic computer software
• The ability to learn new software quickly
• Excellent written and verbal communication skills
• Ability to create and maintain customer relationships
• Good mathematical skills for accounting and measurement
• Ability to problem solve and be solutions oriented

Send Resume to Pam Hershman – phershman@intellicor.com