Sales Coordinator

About SupremeX

SupremeX is a trusted North American leader in the manufacturing and distribution of envelopes and a growing provider of paper-based packaging solutions. With almost half a century of experience, we combine deep industry expertise with a commitment to innovation, quality, and customer service.

While we are well known for our extensive envelope product lines, we significantly expanded our offer in order to help businesses meet their packaging needs in a rapidly changing market. With 14 facilities and a team of over 900 employees, SupremeX prides itself on building long-term partnerships with customers, supporting employee development, and driving sustainable growth.

We are proud to foster a culture built on respect, integrity, excellence, teamwork, and communication. We value people who take pride in their work, support one another, and are always looking for ways to grow and improve. Whether on the plant floor or in the office, we work together, communicate openly, and treat everyone with fairness and respect.

At SupremeX, you’ll find more than a job—you’ll find a sense of purpose and a place to grow.

Job Summary

The Sales Coordinator (SC) is responsible for supporting the Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable and timely responses to all customer inquiries. This includes following and enforcing the terms of the contract, processing transactions and internally coordinating all customer orders and initiatives. 

Key Responsibilities

• Develops and maintains a relationship with the client and an understanding of customer requirements and expectations
• Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. and provides information in a timely manner
• Receives and accurately processes customer transactions such as orders, releases, or returns
• Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.)
• Monitors orders through system, including regular order follow-up, to ensure timely delivery, and expedites as needed
• Collaborates harmoniously with internal manufacturing and support staff, as well as, external vendors throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, credit collection and management, etc.
• Ensures ongoing customer satisfaction and resolves any complaints
• Responsible for keeping all contact and information systems up to date, accurate, and complete 

Qualifications and Experience

Education

• Minimum: Associates degree or relevant work experience required
• Preferred: Marketing, Business Administration, or Graphic Communications Management

Experience

• Minimum: 2+ years customer service in a business to business environment
• Preferred: experience in manufacturing, printing, packaging, or paper converting

Certifications / Designations

• Minimum:
• Preferred:

Job-Specific Knowledge and Skills

• Highly organized and detail oriented

• Must have excellent organizational skills for fast paced, constantly changing environment
• Excellent interpersonal skills to develop working relationships with internal staff
• Good business communication skills; both verbal & written
• Ability to handle difficult customers with diplomacy and tact
• Proficient computer skills required in MSOffice, Microsoft Dynamics AX experience an asset
• Ability to work independently, multi-task, follow-up, and meet tight timelines
• Effective time management skills and ability to adapt quickly to changing priorities
• Customer service focused
• Proven creative problem solving abilities
• Accuracy with managing data and attention to detail
• Able to perform business math (basic algebra, compute rate, ratio, fractions, etc.)
• Self motivated, enthusiastic, high energy, team player focused on the goals of the organization
• Pleasant telephone manner and professional appearance

• Proficiency in reading/writing/speaking English 

Benefits

• Comprehensive Medical, Dental, and Health Benefits to support your well-being
• Retirement Plan – A retirement plan to help you plan for the future.
• Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
• Collaborative Culture– A workplace built on communication, integrity, excellence, respect, and teamwork.
• Work-Life Balance – Support for a healthy balance between work and life.

 

NOTE:  This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.

We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.