Customer Service with Care Virtual MasterClass Workshop


2:00 pm - 2:45 pm


Bookings closed

Designed for Print Service Providers (PSPs)
Upgrade your customer’s experience (CX) by learning how to effectively integrate CARE into your Customer Service program!

MasterClass begins October 3, 2023 at 2:00 pm ET

45-minute sessions every Tuesday for six weeks

Awarded MasterClass Certificate of Completion

Hosted by Debbie Nicholson, Think To Ink!

Learn How To:

  • Evaluate the needs, emotions and wants of your customers
  • Assess and improve your company’s commitment to a quality service experience
  • Create standards for current and onboarding service representatives
  • Differentiate your company by elevating your service to secure a place at the top
  • Implement the processes necessary to develop a compassionate, helpful and sympathetic service experience

Who Can Benefit and Why!

Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits, such as increased customer satisfaction, positive word of mouth and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.


Bookings are closed for this event.

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