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CSR/Production coordinator

Website Royal Envelope, a division of SupremeX Inc.

Role Overview

The CSR is responsible for supporting the Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable and timely responses to customer inquiries. This includes following and enforcing the terms of the contract, processing transactions, and internally coordinating all customer orders and initiatives. Other tasks involve production coordinator to assist with Microsoft AX software.

What you’ll be doing:

Develops and maintains a relationship with the client, understanding customer requirements and expectations
Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. in a timely manner
Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.)
Collaborates harmoniously with internal manufacturing and support staff, throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, credit collection and management, etc.
Ensures ongoing customer satisfaction and resolves any complaints.
Coding in shop floor production.
Reconciling inventory usage and allocation.
Processing packing slips and BOLs for shipping department.
Conduct quality checks on shop floor.
Performs other related duties and participates in special projects as assigned
Experience and Skills needed

Two years minimum experience in a manufacturing environment: envelopes, printing, packaging, or paper converting is preferred.
Highly organized and detail oriented for a fast paced, constantly changing environment
Excellent writing abilities and phone manner to interact professionally and courteously with clients/coworkers
Excellent computer skills required in MSOffice, Microsoft AX experience an asset or an ERP system.
Effective time management skills and ability to adapt quickly to changing priorities
We’re surpassing sales goals and just had one of our best quality quarters ever! Come join us!

***If offered employment at Royal Envelope a division of Supremex USA , you will be required to undergo a pre-employment drug screen in accordance with the federal Drug-Free Workplace Act of 1988, which is part of Public Law 100-690, Anti-Drug Abuse Act of 1988.***

Job Type: Full-time

Salary: $55,000.00 – $60,000.00 per year


401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Experience level:

2 years

Day shift
Weekly day range:

Monday to Friday
Work setting:

Work Location: In person

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