Customer Service Briefs are quick, powerful customer service programs (10-15 minutes) followed by as much Q+A time as you need. You can stay just for the presentations or take a deeper dive and ask some questions. Customer Service Brief Webinars will be held on the fourth Thursday of every other month at 10:30 a.m Eastern/9:30 a.m. Central. Recordings are available through GLGA.

Join this series every other month as Debbie Nicholson briefs you on best-in-class customer care. Debbie’s unique approach to Customer Service with Care is a game-changer for the printing industry. Her method, which emphasizes respect and kindness, is specifically designed to foster emotional connections that lead to trust and loyalty. By adopting her strategies, we can anticipate a boost in customer retention and additional revenue, painting a promising future for our businesses.

About the presenter:
Debbie Nicholson, Think To Ink!, is recognized as an active Consultant, Columnist, MasterClass Educator and Speaker in the wide-format industry. She travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.