Customer Service with Care! Masterclass presented by Debbie Nicholson, Think to Ink!
Created for the Print Industry – A Consecutive 4 week Virtual Masterclass

You will learn how to:

• navigate through customer deadlines and conflicting directives
• create and understand processes and procedures for customer service
• foster customer loyalty, honesty and trust
• handle and confront the hardest challenges in customer service
• be comfortable asking the right questions, at the right time
• handle multiple projects and customer with defined organizational skills
• resolve issues quickly by learning how to navigate the process
• understand the internal strength gained by customer service with care
• manage frustrated, irate, and disappointed customers using new skills
• secure answers to complicated questions asked by customers

Who should attend:

• Owners, Managers, and Human Resources
• Customer Service Representatives
• Inside & Outside Sales Representatives

Week 1: April 30, 2024 – 2:00 pm – 3:00 pm
Week 2: May 7, 2024 – 2:00 pm – 3:00 pm
Week 3: May 14, 2024 – 2:00 pm – 3:00 pm
Week 4: May 21, 2024 – 2:00 pm – 3:00 pm