Customer Service with Care! Masterclass

Customer Service with Care! Masterclass

When

04/30/2024 - 05/15/2024    
2:00 pm - 3:00 pm

Event Type

Customer Service with Care! Masterclass presented by Debbie Nicholson, Think to Ink!
Created for the Print Industry – A Consecutive 4 week Virtual Masterclass

You will learn how to:

  • navigate through customer deadlines and conflicting directives
  • create and understand processes and procedures for customer service
  • foster customer loyalty, honesty and trust
  • handle and confront the hardest challenges in customer service
  • be comfortable asking the right questions, at the right time
  • handle multiple projects and customer with defined organizational skills
  • resolve issues quickly by learning how to navigate the process
  • understand the internal strength gained by customer service with care
  • manage frustrated, irate, and disappointed customers using new skills
  • secure answers to complicated questions asked by customers

Who should attend:

  • Owners, Managers, and Human Resources
  • Customer Service Representatives
  • Inside & Outside Sales Representatives

Week 1: April 30, 2024 – 2:00 pm – 3:00 pm
Week 2: May 7, 2024 – 2:00 pm – 3:00 pm
Week 3: May 14, 2024 – 2:00 pm – 3:00 pm
Week 4: May 21, 2024 – 2:00 pm – 3:00 pm

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